Where is my order?

Thanks for reaching out!

We aim to have orders fulfilled, shipped, and delivered in record time. All while keeping you updated every step of the way.  The effort is an ongoing one that we seek to improve continuously in small and large ways.  What's below reflects the current status of all order fulfillment. 

For Orders made on the U.S. site: If you ordered domestically you will receive an email with a tracker once the item has shipped. This usually occurs within 2 business days. (Exception is if you made a monogram order which will delay the order receiving a tracker by 4 business days)

For Non-U.S. Orders made on the U.S. site: Due to the order being international shipping it may take up to an extra 2 business days to ship. For best shipping prices consider ordering from the U.K. or AU site as is appropriate for your location.


For Orders made on the U.K. site: In order to receive a tracking number you must purchase the tracker shipping option at check out. Otherwise, the order will not come with a tracking number. We apologize for any inconvenience this may cause.  

For Non-U.K. Orders made on the U.K. site: Tracking may not be available for your location. Shipping options are often limited to the local delivery service available. We apologize for any inconvenience this may cause. 


For Orders made on the AU site: If you ordered domestically you will receive an email with a tracker once the item has shipped. This usually occurs within 2 business days. 

For Non-AU Orders made on the AU site: Tracking may not be available for your location. Shipping options are often limited to the local delivery service available. We apologize for any inconvenience this may cause. 


For Orders made on Amazon: If you ordered from Amazon we do not have access to shipping information, you'll need to contact Amazon Customer Service.


Based on the above, if you still have not received a tracker within 3 business days please don't hesitate to contact us to get an update. You can find the various options available HERE.

NOTE: If the item is out of stock at the time of order then it will be shipped as soon as new stock arrives. You can read more about Out of Stock Items HERE.


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